Sora ID - Some instability with liveness – Incident details

Some instability with liveness

Resolved
Degraded performance
Started about 1 year agoLasted 1 day

Affected

API

Degraded performance from 12:05 PM to 12:50 PM

Updates
  • Resolved
    Resolved

    This issue has been resolved. Please contact us at support@soraid.com if you experience any further issues.

  • Identified
    Update

    We continue to see problems with liveness and don't expect a fix until at least 1am ET.

  • Identified
    Identified

    We are still observing some problems with liveness. Updates will be posted as we work towards a full resolution.

  • Monitoring
    Monitoring

    The provider has implemented a fix for this issue and we expect full resolution shortly.

  • Investigating
    Investigating

    We are working to resolve some instability with a third party impacting liveness checks.