Sora ID Status - Incident history https://status.soraid.com Sora ID Sat, 30 Sep 2023 07:16:00 +0000 Widespread API issues Type: Incident Duration: 3 days and 19 hours Affected Components: API Sep 30, 07:16:00 GMT+0 - Investigating - We are investigating widespread issues with our API and will update soon once a cause is identified. Sep 30, 07:48:59 GMT+0 - Identified - We have identified an issue with our database and we're working to get back up and running as quickly as possible. In parallel we are pursuing two paths: 1. Restoring service using our existing database. We are having trouble getting our existing managed database on GCP to become healthy but are optimistic about this path 2. A point-in-time recovery of the original database from just before this incident is being performed Whichever of these completes first will resolve this outage. Sep 30, 08:46:36 GMT+0 - Monitoring - We have restored service using a backup database. We are monitoring the fix and when verified will communicate recovery point and any further action. Sep 30, 08:47:00 GMT+0 - Resolved - Service has been restored. The database was restored using a backup from about 12:01am ET on 30 Sep. This means that about 3 hours of data was lost in the immediate recovery (12am - 3am ET) and we will work to restore this data as we regain access to the original database, which is still non-operational. Type: Incident

Duration: 3 days and 19 hours

Affected Components:

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>07:16:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating widespread issues with our API and will update soon once a cause is identified..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>07:48:59</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with our database and we're working to get back up and running as quickly as possible. In parallel we are pursuing two paths: 1. Restoring service using our existing database. We are having trouble getting our existing managed database on GCP to become healthy but are optimistic about this path 2. A point-in-time recovery of the original database from just before this incident is being performed Whichever of these completes first will resolve this outage..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>08:46:36</var> GMT+0</small><br><strong>Monitoring</strong> - We have restored service using a backup database. We are monitoring the fix and when verified will communicate recovery point and any further action..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>08:47:00</var> GMT+0</small><br><strong>Resolved</strong> - Service has been restored. The database was restored using a backup from about 12:01am ET on 30 Sep. This means that about 3 hours of data was lost in the immediate recovery (12am - 3am ET) and we will work to restore this data as we regain access to the original database, which is still non-operational..</p> ]]> Sat, 30 Sep 2023 07:16:00 +0000 https://status.soraid.com/incident/cln5pg9mo2960axohzv7m0052 https://status.soraid.com/incident/cln5pg9mo2960axohzv7m0052 Some instability with liveness Type: Incident Duration: 1 day and 45 minutes Affected Components: API Sep 6, 12:05:00 GMT+0 - Investigating - We are working to resolve some instability with a third party impacting liveness checks. Sep 6, 18:10:00 GMT+0 - Monitoring - The provider has implemented a fix for this issue and we expect full resolution shortly. Sep 7, 01:43:47 GMT+0 - Identified - We continue to see problems with liveness and don't expect a fix until at least 1am ET. Sep 7, 12:50:14 GMT+0 - Resolved - This issue has been resolved. Please contact us at support@soraid.com if you experience any further issues. Sep 6, 19:08:28 GMT+0 - Identified - We are still observing some problems with liveness. Updates will be posted as we work towards a full resolution. Type: Incident

Duration: 1 day and 45 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:05:00</var> GMT+0</small><br><strong>Investigating</strong> - We are working to resolve some instability with a third party impacting liveness checks..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>18:10:00</var> GMT+0</small><br><strong>Monitoring</strong> - The provider has implemented a fix for this issue and we expect full resolution shortly..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>01:43:47</var> GMT+0</small><br><strong>Identified</strong> - We continue to see problems with liveness and don't expect a fix until at least 1am ET..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>12:50:14</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved. Please contact us at support@soraid.com if you experience any further issues..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>19:08:28</var> GMT+0</small><br><strong>Identified</strong> - We are still observing some problems with liveness. Updates will be posted as we work towards a full resolution..</p> ]]> Wed, 6 Sep 2023 12:05:00 +0000 https://status.soraid.com/incident/clm7qi3oo69948blojyt881oev https://status.soraid.com/incident/clm7qi3oo69948blojyt881oev Some performance degredation on certain API endpoints (login sessions only) Type: Incident Duration: 12 minutes Affected Components: API Jul 20, 13:31:00 GMT+0 - Resolved - This incident has been resolved and no further performance issues were observed after 9:31am ET. Jul 20, 13:19:00 GMT+0 - Monitoring - Some degredation in performance was observed (primarily long response times and some HTTP 504s) with a database configuration change. At 9:29am we have implemented a fix and are monitoring the result. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>13:31:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and no further performance issues were observed after 9:31am ET..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>13:19:00</var> GMT+0</small><br><strong>Monitoring</strong> - Some degredation in performance was observed (primarily long response times and some HTTP 504s) with a database configuration change. At 9:29am we have implemented a fix and are monitoring the result..</p> ]]> Thu, 20 Jul 2023 13:19:00 +0000 https://status.soraid.com/incident/clkb76me7536244b1n68s5sg009 https://status.soraid.com/incident/clkb76me7536244b1n68s5sg009 Instability and errors on dashboard & API Type: Incident Duration: 1 hour and 1 minute Affected Components: API Jun 21, 23:44:00 GMT+0 - Investigating - Problems with a deployment led to increased instability for the period 7:44pm - 8:32pm ET. This problem should now be resolved; please let us know if you continue to experience issues. Jun 22, 00:45:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 1 minute

Affected Components:

<p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>23:44:00</var> GMT+0</small><br><strong>Investigating</strong> - Problems with a deployment led to increased instability for the period 7:44pm - 8:32pm ET. This problem should now be resolved; please let us know if you continue to experience issues..</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>00:45:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 21 Jun 2023 23:44:00 +0000 https://status.soraid.com/incident/clj6f87oo33718c1ofu7e076rr https://status.soraid.com/incident/clj6f87oo33718c1ofu7e076rr Performance issues on secure.soraid.com endpoints Type: Incident Duration: 3 days and 1 hour Affected Components: API Feb 27, 18:48:00 GMT+0 - Resolved - This incident has been resolved. Please contact the support team if you continue to experience any issues. Feb 27, 17:35:00 GMT+0 - Identified - We may be impacted by this incident [https://status.verygoodsecurity.com/pages/incident/5ea188b3144baf049b282591/63fcea1443c1cb052e891f35](https://status.verygoodsecurity.com/pages/incident/5ea188b3144baf049b282591/63fcea1443c1cb052e891f35) at a service provider. Customers may experience reduced performance on endpoints that use secure.soraid.com (typically used for API-only integrations). We are in contact with the team at the service provider and will update here as needed. Type: Incident

Duration: 3 days and 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>18:48:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Please contact the support team if you continue to experience any issues..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>17:35:00</var> GMT+0</small><br><strong>Identified</strong> - We may be impacted by this incident [https://status.verygoodsecurity.com/pages/incident/5ea188b3144baf049b282591/63fcea1443c1cb052e891f35](https://status.verygoodsecurity.com/pages/incident/5ea188b3144baf049b282591/63fcea1443c1cb052e891f35) at a service provider. Customers may experience reduced performance on endpoints that use secure.soraid.com (typically used for API-only integrations). We are in contact with the team at the service provider and will update here as needed..</p> ]]> Mon, 27 Feb 2023 17:35:00 +0000 https://status.soraid.com/incident/clen47xa665651glotmvxvemz0 https://status.soraid.com/incident/clen47xa665651glotmvxvemz0 Requests dropped Type: Incident Duration: 9 minutes Affected Components: API Feb 16, 18:16:31 GMT+0 - Investigating - We are currently investigating an issue where requests are being dropped during a server upgrade. We expect this issue to be resolved in the next few minutes. Feb 16, 18:26:00 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 9 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>18:16:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue where requests are being dropped during a server upgrade. We expect this issue to be resolved in the next few minutes..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>18:26:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Thu, 16 Feb 2023 18:16:31 +0000 https://status.soraid.com/incident/cle7fbh4k46996gnmxeg556qkm https://status.soraid.com/incident/cle7fbh4k46996gnmxeg556qkm Issues creating login and verification sessions Type: Incident Duration: 1 day and 21 hours Affected Components: API Oct 17, 16:15:00 GMT+0 - Investigating - We are currently investigating this incident. We will update when we have more information. Oct 17, 16:39:41 GMT+0 - Identified - We have identified the issue and expect to have a fix implemented in the next 20 minutes. Oct 17, 17:00:00 GMT+0 - Resolved - This issue is now resolved. Please contact us if you have any further issues. Type: Incident

Duration: 1 day and 21 hours

Affected Components:

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>16:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We will update when we have more information..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>16:39:41</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and expect to have a fix implemented in the next 20 minutes..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. Please contact us if you have any further issues..</p> ]]> Mon, 17 Oct 2022 16:15:00 +0000 https://status.soraid.com/incident/cl9czu5q223084i9n9pj9g5mpe https://status.soraid.com/incident/cl9czu5q223084i9n9pj9g5mpe secure.soraid.com down, some other endpoints degraded Type: Incident Duration: 1 hour and 25 minutes Affected Components: API Sep 27, 06:08:00 GMT+0 - Investigating - We are currently investigating this incident. An update will be posted by 2:30am ET. This incident is related to a third-party tokenization provider and we are working with them to find a resolution. Sep 27, 06:31:58 GMT+0 - Identified - We are continuing to work with the third party provider for a fix on this incident. A further update will be posted in at most 20 minutes. Sep 27, 06:52:58 GMT+0 - Identified - The root cause of this incident is this one [https://status.verygoodsecurity.com/pages/5ea188b3144baf049b282591] over at VGS. We're communicating closely with them for updates on the resolution of that issue ASAP. Sep 27, 07:33:18 GMT+0 - Resolved - A fix has been implemented on the provider side and the issue appears resolved. Type: Incident

Duration: 1 hour and 25 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>06:08:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. An update will be posted by 2:30am ET. This incident is related to a third-party tokenization provider and we are working with them to find a resolution..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>06:31:58</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work with the third party provider for a fix on this incident. A further update will be posted in at most 20 minutes..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>06:52:58</var> GMT+0</small><br><strong>Identified</strong> - The root cause of this incident is this one [https://status.verygoodsecurity.com/pages/5ea188b3144baf049b282591] over at VGS. We're communicating closely with them for updates on the resolution of that issue ASAP..</p> <p><small>Sep <var data-var='date'> 27</var>, <var data-var='time'>07:33:18</var> GMT+0</small><br><strong>Resolved</strong> - A fix has been implemented on the provider side and the issue appears resolved..</p> ]]> Tue, 27 Sep 2022 06:08:00 +0000 https://status.soraid.com/incident/cl8jt6jnw4270ibomyng14y4u https://status.soraid.com/incident/cl8jt6jnw4270ibomyng14y4u API partly inaccessible Type: Incident Duration: 17 hours Affected Components: API Jul 11, 15:35:00 GMT+0 - Identified - An outage at one of our infrastructure service providers caused downtime for certain API endpoints in certain regions from approximately 11:35 to 11:52am ET. Please let us know if you encounter any further issues. Jul 11, 15:52:00 GMT+0 - Resolved - This issue has been resolved. Type: Incident

Duration: 17 hours

Affected Components:

<p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>15:35:00</var> GMT+0</small><br><strong>Identified</strong> - An outage at one of our infrastructure service providers caused downtime for certain API endpoints in certain regions from approximately 11:35 to 11:52am ET. Please let us know if you encounter any further issues..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>15:52:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> ]]> Mon, 11 Jul 2022 15:35:00 +0000 https://status.soraid.com/incident/cl5gz2pfs6186v9oidap0kese https://status.soraid.com/incident/cl5gz2pfs6186v9oidap0kese API Keys view not working in dashboard Type: Incident Duration: 2 days, 12 hours and 38 minutes Affected Components: API Jun 23, 21:14:42 GMT+0 - Identified - We are aware of this issue and have reached a diagnosis. It will be fixed soon. Existing API keys are not affected. Jun 23, 22:15:19 GMT+0 - Resolved - This issue is now resolved. Type: Incident

Duration: 2 days, 12 hours and 38 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>21:14:42</var> GMT+0</small><br><strong>Identified</strong> - We are aware of this issue and have reached a diagnosis. It will be fixed soon. Existing API keys are not affected..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>22:15:19</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved..</p> ]]> Thu, 23 Jun 2022 21:14:42 +0000 https://status.soraid.com/incident/cl4rivvhw2036zyn5kyehnvwo https://status.soraid.com/incident/cl4rivvhw2036zyn5kyehnvwo Intermittent SSL issues on some API endpoints Type: Incident Duration: 14 hours and 48 minutes Affected Components: API Jun 1, 15:19:12 GMT+0 - Identified - We are currently investigating an SSL certificate problem on certain API routes. This could be causing intermittent errors on dashboard and certain user flow screens. This certificate is managed by a third party proxy layer and we are working with them to diagnose the issue as soon as possible. Jun 1, 15:28:03 GMT+0 - Monitoring - We have implemented some fixes and are monitoring the results. Jun 1, 15:34:00 GMT+0 - Resolved - This issue is now resolved. Please contact us is you encounter any further issues. Type: Incident

Duration: 14 hours and 48 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:19:12</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an SSL certificate problem on certain API routes. This could be causing intermittent errors on dashboard and certain user flow screens. This certificate is managed by a third party proxy layer and we are working with them to diagnose the issue as soon as possible..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:28:03</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented some fixes and are monitoring the results..</p> <p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:34:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. Please contact us is you encounter any further issues..</p> ]]> Wed, 1 Jun 2022 15:19:12 +0000 https://status.soraid.com/incident/cl3vqhyzz0554l8omy64vjski https://status.soraid.com/incident/cl3vqhyzz0554l8omy64vjski API partly inaccessible Type: Incident Duration: 5 hours and 33 minutes Affected Components: API May 27, 12:14:00 GMT+0 - Resolved - This issue has been fully resolved as of 8:14am. May 27, 12:01:00 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service and will be triaged by Sora's response team. May 27, 12:11:31 GMT+0 - Identified - API is inaccessible from some regions. We are working quickly towards a diagnosis and a fix for this issue. May 27, 12:13:00 GMT+0 - Monitoring - We have deployed a fix for this issue and service appears to be partially restored. Type: Incident

Duration: 5 hours and 33 minutes

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:14:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been fully resolved as of 8:14am. .</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:01:00</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service and will be triaged by Sora's response team..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:11:31</var> GMT+0</small><br><strong>Identified</strong> - API is inaccessible from some regions. We are working quickly towards a diagnosis and a fix for this issue..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:13:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have deployed a fix for this issue and service appears to be partially restored..</p> ]]> Fri, 27 May 2022 12:01:00 +0000 https://status.soraid.com/incident/cl3oehefe30097efn96sjo0rvx https://status.soraid.com/incident/cl3oehefe30097efn96sjo0rvx API isn't accessible at the moment (automated) Type: Incident Duration: 9 hours Affected Components: API Nov 16, 18:02:00 GMT+0 - Resolved - This issue is now resolved. Please reach out to support@soraid.com if you continue to see any issues. This issue was caused by a problem with GCP's load balancing layer identified in this ongoing GCP issue: https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh You can also read about this outage here: https://www.reuters.com/technology/google-amazon-several-other-websites-down-2021-11-16/ We are working to introduce additional fallback mechanisms to mitigate problems like this one in the future. Nov 16, 17:53:00 GMT+0 - Identified - We have identified an issue with our load balancers and are quickly working towards a fix. Type: Incident

Duration: 9 hours

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>18:02:00</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. Please reach out to support@soraid.com if you continue to see any issues. This issue was caused by a problem with GCP's load balancing layer identified in this ongoing GCP issue: https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh You can also read about this outage here: https://www.reuters.com/technology/google-amazon-several-other-websites-down-2021-11-16/ We are working to introduce additional fallback mechanisms to mitigate problems like this one in the future..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>17:53:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with our load balancers and are quickly working towards a fix..</p> ]]> Tue, 16 Nov 2021 17:53:00 +0000 https://status.soraid.com/incident/ckw2eml7n128715986mz3z6koi7n https://status.soraid.com/incident/ckw2eml7n128715986mz3z6koi7n API isn't accessible at the moment (automated) Type: Incident Duration: 3 days, 1 hour and 42 minutes Affected Components: API Aug 23, 09:06:40 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Aug 23, 10:20:22 GMT+0 - Resolved - This issue is now resolved. We are now working on fully investigating the root cause of this issue, which appeared during a routine database update. Type: Incident

Duration: 3 days, 1 hour and 42 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>09:06:40</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>10:20:22</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. We are now working on fully investigating the root cause of this issue, which appeared during a routine database update..</p> ]]> Mon, 23 Aug 2021 09:06:40 +0000 https://status.soraid.com/incident/cksof0nom375577uoeopqz5jpt https://status.soraid.com/incident/cksof0nom375577uoeopqz5jpt CDN isn't accessible at the moment (automated) Type: Incident Duration: 2 days, 23 hours and 38 minutes Aug 23, 10:16:54 GMT+0 - Resolved - This issue is now resolved. We are now working on fully investigating the root cause of this issue, which appeared during a routine database update. Aug 23, 09:05:16 GMT+0 - Investigating - CDN cannot be accessed at the moment. This incident was created by an automated monitoring service. Type: Incident

Duration: 2 days, 23 hours and 38 minutes

<p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>10:16:54</var> GMT+0</small><br><strong>Resolved</strong> - This issue is now resolved. We are now working on fully investigating the root cause of this issue, which appeared during a routine database update..</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>09:05:16</var> GMT+0</small><br><strong>Investigating</strong> - CDN cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> ]]> Mon, 23 Aug 2021 09:05:16 +0000 https://status.soraid.com/incident/cksoeyv0n1054697qoie1pqzcze https://status.soraid.com/incident/cksoeyv0n1054697qoie1pqzcze Increased latency and a few dropped requests Type: Incident Duration: 6 hours Affected Components: API Aug 13, 14:11:00 GMT+0 - Resolved - Performance is back to normal and this issue is resolved Aug 13, 14:05:00 GMT+0 - Monitoring - This service problem is a result of GCP performance issues in us-central-1a. We expect systems to return to normal shortly. You can also track these issues on https://status.cloud.google.com/ Type: Incident

Duration: 6 hours

Affected Components:

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>14:11:00</var> GMT+0</small><br><strong>Resolved</strong> - Performance is back to normal and this issue is resolved.</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>14:05:00</var> GMT+0</small><br><strong>Monitoring</strong> - This service problem is a result of GCP performance issues in us-central-1a. We expect systems to return to normal shortly. You can also track these issues on https://status.cloud.google.com/.</p> ]]> Fri, 13 Aug 2021 14:05:00 +0000 https://status.soraid.com/incident/cksaft1ny3447767pn5wamznqdx https://status.soraid.com/incident/cksaft1ny3447767pn5wamznqdx Email sending not functional Type: Incident Duration: 1 day, 9 hours and 51 minutes Affected Components: API Aug 2, 18:14:50 GMT+0 - Resolved - This issue has been resolved Aug 2, 17:41:00 GMT+0 - Identified - We are working with our email sending provider for a fix on this incident Type: Incident

Duration: 1 day, 9 hours and 51 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>18:14:50</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>17:41:00</var> GMT+0</small><br><strong>Identified</strong> - We are working with our email sending provider for a fix on this incident.</p> ]]> Mon, 2 Aug 2021 17:41:00 +0000 https://status.soraid.com/incident/ckruy3qfn514697poglj759o3e https://status.soraid.com/incident/ckruy3qfn514697poglj759o3e API momentarily inaccessible (automated check) Type: Incident Duration: 3 hours and 9 minutes Affected Components: API Jul 1, 03:02:51 GMT+0 - Identified - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 1, 03:06:00 GMT+0 - Resolved - API operational Type: Incident

Duration: 3 hours and 9 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>03:02:51</var> GMT+0</small><br><strong>Identified</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>03:06:00</var> GMT+0</small><br><strong>Resolved</strong> - API operational.</p> ]]> Thu, 1 Jul 2021 03:02:51 +0000 https://status.soraid.com/incident/ckqkboncq252888a1ong2rhjqz2 https://status.soraid.com/incident/ckqkboncq252888a1ong2rhjqz2