Sora ID - Notice history

All systems operational

API - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 99.79%

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Jul 2023
Aug 2023
Sep 2023

Website - Operational

100% - uptime
Jul 2023 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2023
Aug 2023
Sep 2023

Notice history

Sep 2023

Widespread API issues
  • Resolved
    Resolved

    Service has been restored. The database was restored using a backup from about 12:01am ET on 30 Sep. This means that about 3 hours of data was lost in the immediate recovery (12am - 3am ET) and we will work to restore this data as we regain access to the original database, which is still non-operational.

  • Monitoring
    Monitoring

    We have restored service using a backup database. We are monitoring the fix and when verified will communicate recovery point and any further action.

  • Identified
    Identified

    We have identified an issue with our database and we're working to get back up and running as quickly as possible. In parallel we are pursuing two paths:

    1. Restoring service using our existing database. We are having trouble getting our existing managed database on GCP to become healthy but are optimistic about this path
    2. A point-in-time recovery of the original database from just before this incident is being performed
      Whichever of these completes first will resolve this outage.
  • Investigating
    Investigating

    We are investigating widespread issues with our API and will update soon once a cause is identified.

Some instability with liveness
  • Resolved
    Resolved

    This issue has been resolved. Please contact us at support@soraid.com if you experience any further issues.

  • Update
    Update

    We continue to see problems with liveness and don't expect a fix until at least 1am ET.

  • Identified
    Identified

    We are still observing some problems with liveness. Updates will be posted as we work towards a full resolution.

  • Monitoring
    Monitoring

    The provider has implemented a fix for this issue and we expect full resolution shortly.

  • Investigating
    Investigating

    We are working to resolve some instability with a third party impacting liveness checks.

Aug 2023

No notices reported this month

Jul 2023

Some performance degredation on certain API endpoints (login sessions only)
  • Resolved
    Resolved

    This incident has been resolved and no further performance issues were observed after 9:31am ET.

  • Monitoring
    Monitoring

    Some degredation in performance was observed (primarily long response times and some HTTP 504s) with a database configuration change. At 9:29am we have implemented a fix and are monitoring the result.

Jul 2023 to Sep 2023

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